Careers

We’re currently working on a search with a nimble manufacturer and distributor to the consumer goods industry.  As they take their supply chain to the next level, they are looking to upgrade their talent – including the need for a Customer Service Manager.

Position Description:

• Manage a team of customer service reps across several locations.
• Lead process improvements in areas such as order entry time, on-time in-full, and response time.
• Drive the adoption of tools to minimize manual tasks, enhancing productivity and accuracy.
• Cross-train the team to ensure effective servicing of customers.

Background Required:

• Minimum of 5 years of experience in customer-facing roles, with a minimum of 1-2 years of people management experience.
• Strong working knowledge of ERP systems to support the customer service function.
• Proven track record of implementing process improvements.

Miscellaneous:

• Compensation: $75,000 – $100,000.
• Full benefit package including medical, dental and 401(k).